Shipping Policy

This Shipping Policy applies to all global orders of our open-ear headphones and bone conduction headphones, covering shipping time, delivery cycle, shipping cost, and global delivery rules.
Shipping Cost
We provide permanent free worldwide shipping for all orders on our website. There is no minimum order quantity, no hidden shipping fee, and no regional surcharge for any global region.
Processing Time
All valid orders will be processed and shipped within 1 to 3 working days after successful payment and order verification. Orders on holidays and weekends will be processed sequentially on the next working day.
Delivery Time
The unified global delivery time is 6 to 12 working days after shipment. The delivery cycle is applicable to all global regions with no regional difference. We do not provide expedited shipping services temporarily.
Shipping Tracking
After the order is shipped, we will send a shipping tracking number to your reserved email. You can check the real-time logistics status through the official tracking channel.
Logistics Exception Handling
In case of logistics delay, package loss, or package damage during transportation, please contact our customer service team in time. We will verify the situation and provide reasonable solutions in accordance with official policies.
Delivery Address
We are only responsible for delivery according to the shipping address submitted by the customer. Please confirm the accuracy of the address information before submitting the order. We will not bear the loss caused by incorrect address filling by customers.